FAQ

FAQ

Find answers to common questions about Tight & Compact Storage services, security, and the rental process.

Is outdoor vehicle storage secure?

Our facility is built with security first in mind. Outdoor parking areas are protected by 24/7 video surveillance, controlled gate access, license plate readers, and a fully fenced, well lit property.

Are there restrictions on the type of vehicles allowed?

Vehicles must be operational, registered, and free of leaks or hazardous materials. If you have a unique vehicle or trailer, we recommend contacting us to confirm eligibility.

Do I have 24/7 access to my parked vehicle?

Yes. Customers have 24/7 gated access, allowing you to access your vehicle whenever it fits your schedule.

What types of vehicles can be stored at your facility?

Our outdoor parking spaces are ideal for smaller trailers, utility trailers, seasonal vehicles, motorcycles, and compact recreational equipment. If you are unsure whether your vehicle will fit, our team can help confirm sizing before you reserve.

How do I get my access code?

Once your rental is confirmed and payment is processed, you'll receive your unique access code via email. This code works with our secure keypad entry system and is active 24/7 for your convenience.

Do you provide insurance for stored items?

Yes, we provide insurance coverage as part of our rental process with several coverage amount options to choose from. This default insurance is automatically included in your rental agreement. If you already have existing insurance, please verify with your provider that it covers self-storage units, as many standard policies do not include this coverage.

If your current insurance does cover self-storage, simply send us proof of your approved coverage and we can remove the default insurance from your rental to avoid duplicate coverage.

Is there a minimum rental period?

We offer flexible rental terms to meet your needs. Month-to-month rentals are available with no long-term commitment required. Contact us to discuss the best rental option for your situation.

What items are not allowed in storage units?

For safety and legal reasons, we prohibit hazardous materials, flammable liquids, explosive materials, perishable food items, live animals, illegal substances, and items that could cause odors or attract pests. Contact us if you're unsure about specific items.

Do you offer business storage solutions?

Yes! We provide secure business storage with 24/7 surveillance and alarmed units. Perfect for inventory, equipment, documents, and supplies. Our enterprise-grade security keeps your business assets protected.

How do I make payments?

We accept credit cards through secure online payments and offer automatic monthly billing for your convenience. If you prefer e-transfer payments, please contact us directly and we'll arrange this for you. You can manage your account and payments through our online portal.

What are your access hours?

Gate access is available 24/7 with secure keypad entry, so you can access your unit anytime. Office support: Monday–Friday 9:00 AM–5:30 PM, Saturday 9:30 AM–1:00 PM, Closed on Sunday. Emergency support remains available 24/7.

What unit sizes are available?

We offer a range of sizes from small units for personal items to extra-large units for business and commercial storage. Browse our unit sizes to find the perfect fit for your needs.

What security features do you offer?

Our facility features individual unit alarms with real-time notifications, 24/7 video surveillance with 25+ cameras, motion detection, license plate readers, night vision monitoring, and complete perimeter security with professional fencing and lighting.

Do you offer moving truck rental?

Yes! We provide moving truck service with drop-off and pick-up at your location. No gas or kilometer charges - making your move convenient and stress-free.

Do you have parking available?

Yes - we have outdoor parking available for cars, trucks and even trailers! Contact us via phone or email to find out more!

Still have questions?

Can't find what you're looking for? Our team is here to help. Contact us directly and we'll answer any questions you have about our storage facilities, pricing, or services.